"But we’ve also seen that modern teams are vulnerable to two corrosive problems—“us versus them” thinking and incomplete information. Overcoming those pitfalls requires a fourth critical condition: a shared mindset."

Quote from The Secrets of Great Teamwork article on Harvard Business Review.

 

Nobody's Perfect

by Chris Croft

Nobody's perfect text

Maybe the biggest reason why we need teams is that nobody's perfect. You can't do everything yourself because there's bound to be something that you're bad at. Maybe it's creativity, or finishing things off, or confronting scary people, or planning a long way ahead, for example. But whatever it is, it seems that the way we're made is that we're all good at some things, and we're all bad at other things, which I think is rather great. It makes life interesting, and it means that whatever the job is there will be someone who's good at it and likes doing it. But it does mean that in a team we need to be tolerant of the failings of others. Just because you find making decisions easy doesn't mean that everyone else will. And it's unfair to give them a hard time about it. In fact, be glad that they find it hard because then it gives you a chance to shine. Maybe they aren't very good at the detail and you are, and that's great. Don't waste effort criticizing them or making them feel bad. It's not going to be easy to change them. Just embrace the fact that in a team everyone's different and you have your role that the other's can't do. Nobody's perfect, but a team can be. But remember, although teams can be perfect, they usually aren't, and as we'll see, it's quite hard to design a perfect team, even if you have the power to. Often we just inherit a bunch of people, and it's random chance. Or we pick people we like because they're similar to us, and that's not going to end well. But at least with a team we have a chance of making it work well, and the starting point is to make allowances for the fact that other people are sometimes bad at things that we find obvious or easy. Who do you know that has faults that annoy you? And is it possible to turn this around and think about the things that they're good at instead? And can you also turn that irritation with their faults into feeling good about the fact that you can easily do the things that they find difficult?

A shared vision of success

by Chris Croft

A shared vision of success text

One of the roles of a team player is to help the leader to be great. And one of the key aspects of a great leader is vision, to provide a vision that excites the team. We're naturally pack animals who are also goal-seeking animals, we love to have a quest, and we're united by having a quest together. We forget all our petty differences when we know where we're going and we feel that we're moving forwards on our quest together. So one of the most important jobs of the leader is to choose and then show us the goal that we're going to achieve together. Whether it's expanding into South America or increasing the amount of recycling that we're doing, or saving money, or launching an amazing new product. Even if you're not the top leader of the organization, but you manage just a small part of it, you still need to have a vision for your part. How can your department be great? How can it move a little bit closer towards greatness this year? And as a member of a team, you can still contribute to the ideas of how the team can be great. It doesn't have to all come from your boss. And it's not good enough just to sit there and complain that your boss hasn't generated an exciting enough vision. You're in the team too, remember. You can also encourage the boss to articulate the vision. Often, because they're busy or haven't really thought about the importance of it, they don't tell the team what the plan is or at least not what the bigger picture is, only what they think you need to know for your bit. So we do need to know where we fit into the bigger picture in order to have a real sense of purpose, and you can help everyone in the team by asking your boss about this. So I'd like you to ask yourself, how clearly do you see where your team is going at the moment? Have you asked your boss about the vision for the team? And finally, do you have any of your own suggestions about where the team should be going?

"...we love to have a quest, and we're united by having a quest together."
"Even if you're not the top leader of the organization, but you manage just a small part of it, you still need to have a vision for your part."

Dividing up the work

by Chris Croft

Dividing up te work text

Lots of things need to be done within a successful team, and they fall into four main areas. First, management functions. Someone in the team needs to organize things to think longer term, et cetera. Second, people functions. Obviously, it's a team, so the people need to be looked after. Then, third, creativity functions. If the team's got to achieve something new, then these are important. And finally, fourth, someone's got to get on and actually do that work. And by the way, you can download a list of the following team functions from the exercise files that go with this course. So we've got four areas. And within each of the areas, there are three main roles that I've identified. Within the management area, there are three roles that need to be fulfilled by someone in the team. And the first one is the organizer, the organizer of people and of ideas, somebody who's going to keep everything neat and tidy. The second management role is the driver. This is the person who's pushing for speed and results, who's thinking about time and making sure we meet those deadlines. You could see that could be a different type of person from the organizer. The third management role is the visionary. This is maybe a bit of a detached thinker-type person. They have a longer-term, strategic view. So those are the three management roles, and just to stress that all three of these could be done by the same person if they were a really exceptional leader or perhaps by two or three different people in the team. How many of these three does your boss do? And how many are you naturally inclined to do? Next, we come to the three people roles. The first one of these is the networker. This is the person who loves meeting new people and collecting new ideas, probably a talkative person, maybe not that organized, but great for exploring new areas. The second people role is the carer, perhaps an observant, sensitive, maybe relatively quiet person. They're the ones who see the good in other people's ideas and say, "Yeah, Tony's come up with a really good idea there, "I think we should listen to him about that," or, "You haven't said much, Diane, are you okay?" Thirdly, you've got the inspirer who generates motivation, excitement, and sometimes even fun. Imagine a team without that. Now, moving on to my third category, creativity and problem solving. And again, I think there are three roles to be fulfilled within this area. The first one is the creative type. This is the person who generates completely new ideas from somewhere within their mind. I really admire people who can do this. Second, you have the opposer. This is the devil's advocate who says, "But what if that isn't right? "How do we know it's right?" and who's good at spotting flaws in the plan and saying so, not always popular, but very useful. And then third is the judge whose role is to assess the options and select the best answer and to make sure that one option does get selected, that we home in on a plan, rather than just coming up with more and more ideas. And then finally, the three work roles. And the first of the work roles is the detail person who makes sure that everything's exactly right, a very important role. Somebody has to cover that. The second of the work roles is the systems thinker. This is the detached-type person who stands back and organizes the processes and the way we're working and sets it up so that everything's going to run smoothly. And the final one of my 12 roles I've called the stayer. This is the person who's really good with those routine, repetitive tasks. They're the patient one. They've got staying power to keep just banging away at that one task. They don't get the glory, but they're really important in any team. Now, of course, you probably won't have a team as large as 12, so you'll each need to do several of the roles that I've been listing. So there's a copy of this in your exercise files for you to download. Have a look at the list, and think about which ones you are good at. And also think about what are the gaps in your current team? And remember that if there is a gap, there are really only two options. Either somebody in the team has got to make the effort to cover that gap, and it may not be their first choice of what they would naturally want to do, but someone's got to cover that gap, or you need to pull somebody in, recruit a new person or borrow someone from another department to join that team to naturally fill that gap.

The Tip Sheet referred to in the video is linked below.




"First, management functions. Someone in the team needs to organize things to think longer term, et cetera."
"Second, people functions. Obviously, it's a team, so the people need to be looked after."
"Then, third, creativity functions. If the team's got to achieve something new, then these are important."
"And finally, fourth, someone's got to get on and actually do that work."