Operations Management Foundations

by Eddie Davila

Customers want value. Companies want productivity. The solution: streamlined operations, from manufacturing to delivery. In this course, Arizona State University senior lecturer Eddie Davila shows how to identify the operations systems in your workplace and use operations management tools and concepts to improve outcomes, efficiency, and innovation. In this course, he covers all aspects of operations management, including inventory forecasting and management, purchasing decisions, managing waiting lines, quality control, and business processes.

 

Inventory Basics

Inventory Basics

Inventory, most people think of inventory as stuff that stores buy, put on their shelves and then sell. Yeah, that's inventory but there's so many other types of inventory too. Inventory that companies never really intend to sell. Banks, landscapers, cleaning companies, hotels, schools, they all have inventory. Not quite sure what I'm talking about? Well, let's think of ourselves. Even you, those of you that don't sell anything at all, at your house, you have inventory. What kind of inventory? Clothes, furniture, appliances, electronic devices, cleaning supplies, food, that's your stuff. That's your inventory. Why do you have that stuff? Some of it because you need it now, some of it because you'll need it soon, some of it you have just in case you need it. I mean, what happens if you need to staple something? Good thing you had a stapler and staples. What happens if friends drop by and they're hungry or thirsty? Good thing you had lemonade and snacks. What happens if your kid scrapes their knee? Not a problem because you have BAND-AIDs. Inventory protects us against the unknown. Actually that's something companies worry about a lot. The unknown, risk. Inventory protects companies against risk. What kind of risk? The risk that bad things might happen to your customers, to your company, to your suppliers. Inventory will protect you against all those bad things. Think about it, if your supplier has a fire, no problem, we have extra raw materials inventory. If the retail store sells all of their inventory, no problem, we have extra finished goods inventory ready to ship. Suppose your customer buys a defective product, we can fix that with inventory. Here, return your broken item and we'll give you another one to replace it. Inventory is insurance against almost any problem your operation might face but just like car insurance, it costs money and just like a risky car driver pays more for insurance, a company with risky suppliers, a disorganized manufacturing facility, and unknown customer demand needs more insurance which means they need more inventory. The thing is that while your inventory can protect you against all sorts of risk, inventory carries its own risks and costs. When inventory sits around, there's a chance that it will be lost, broken or stolen before it's ever used or sold. There's also a chance the inventory will spoil or go out of style before it's sold. Also, inventory needs to be stored somewhere. You have to pay for storage, security and perhaps energy costs associated with climate control. So, if inventory has so many negatives, why do companies have it? Sometimes companies buy lots of inventory to take advantage of quantity discounts or perhaps they realize that manufacturing in large batches helps them achieve economies of scale. Why open the factory just to make one car? Make a large batch instead. Also, some companies carry lots of inventory because that is their promise to their customers. We'll have whatever you want whenever you want it. And then think about seasonal products like snow shovels. Snow shovel companies very likely make snow shovels all year round. They build up big inventories over the summer in anticipation of big sales in the winter. So, inventory can be very important. But it can also be very expensive. Look at your inventory of food. Look in the fridge, look in the pantry. What do you have? What are you missing? Which inventory items have been sitting there for weeks or months? How many groceries have you thrown out in the last month? Think about issues like space, the amount of money you have to buy groceries. Think about how many times you've had to make an unscheduled trip to the grocery store to buy something you ran out of. Feeding yourself and your family is part of your daily operations at home. Poor inventory management wastes money, food, time, gasoline and sometimes it forces you to eat food you don't really like. Perhaps it's time to reconsider some of your personal inventory policies.

What is Operations?

What is Operations? text

You are a business. I'm not talking about your job. I'm not talking about your company. I'm talking about you. Every day you run the business that is your life. Think about it. How you dress and how you speak, that's marketing. Developing goals and creating a plan, that's strategy. Managing relationships with family and friends, that's management and communications. Managing your electronic devices, that's IT. Making money and managing money, that's finance and accounting. But how about everything else you do in the day? Making meals? Getting ready for work? Getting to your office? Even working out and going out with your friends for the evening? What are all those things? These would fall into the category of operations. But what exactly is operations? Operations is the management of the systems that produce products and services. In other words, it's the management of how we get things done. You see, even as individual human beings sometimes we make products. Tangible outputs like a meal, or perhaps a report at work. Other times we produce services. Intangible outputs. How we got to work, is a result of operations. How we got ready for work, is a result of operations. Even the fun evening out with friends, was the result of operations. You see, operations is about getting more done in less time, with less effort, and hopefully, using fewer resources. But also, by not compromising quality. Wouldn't you love to find a way to get to work faster in the morning? Wouldn't you love to make a great dinner every night, that tasted great, but was easy to make? Of course you would. Saving time, money, and getting consistent, positive results, means that we have more time to get other things done. We have more money for other endeavors. And it means that everything we make is valuable to others and ourselves. This is why companies love people that understand and value operations. How would you or your boss feel, if you could find a way to make products better? If you could make them in less time, with fewer materials? What if you could effortlessly deliver your shipments, on time, damage-free? Or how about if you could provide better service to your customer, with less effort? Do you think your boss might be impressed? I'm pretty sure if you could do all of those things, your boss might find a way to give you a promotion and a raise. Heck, if you could do all of those things, they should probably make you the boss. That doesn't sound too bad, does it? Our lives and our companies are about managing time, people, materials, quality, and even movement. By understanding operations, you will better understand how to manage all the moving parts in an organization. Inventory, manufacturing processes, waiting lines. You'll better understand how to effectively manage projects, how to control and improve quality, and in the process, how to satisfy customers and improve employee productivity. So, whether you want to make your company's customers happier using fewer resources, or if you just want to create a better, more productive life for yourself, learning about the fundamentals of operations may be the key to your future success and happiness.

 

"Operations is the management of the systems that produce products and services."
"You see...we make products. Tangible outputs like a...report at work. Other times we produce services. Intangible outputs."
"our companies are about managing time, people, materials, quality, and even movement."